oborFrequently Asked Questions
Users of obor ask questions across several topic areas: setting up an account and verifying identity, depositing and withdrawing funds via DANA, e-wallet, mobile banking, local payment, online payment, and bank transfer, understanding how our live-dealer tables work, placing bets on Liga 1 and international football tournaments, and managing account security and personal data.
This FAQ page answers the most common questions our support team receives. We cover account registration and KYC verification, withdrawal timelines, payment method options, live-dealer and sportsbook gameplay, promotion codes, language support, and multi-account policies. If your question is not answered here, contact our support team via in-app chat or email — response times depend on topic urgency but typically fall within 24 business hours.
For detailed policy information, refer to our Terms and Conditions and Privacy Policy. If you have legal questions about jurisdiction-specific restrictions or data handling, review our Legal Notice. obor services are available only where local law permits online gaming and entertainment betting — users are responsible for verifying their jurisdiction's requirements.
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Account and registration How to create an account, what information obor requires, KYC verification steps, and password recovery.
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Payments and transactions Deposit and withdrawal options via e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking; fees and processing times.
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Games and markets Live-dealer table limits, sportsbook coverage (football, badminton, esports), slot game rules, and demo mode availability.
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Account management and support Pausing activity, account preferences, multi-account rules, language support, and contact channels.
Select a question below to expand the answer. If you cannot find what you need, contact our support team via the in-app chat or email.
Account and registration
When you register for an obor account, we ask for your username (4–20 characters), email address, password, mobile number, and date of birth. During registration, you must confirm that you are of legal age (21 or older, or the age of majority in your jurisdiction) and that you reside in a jurisdiction where online gaming is permitted by law. After registration, we conduct Know-Your-Customer (KYC) verification, which requires you to upload a government-issued ID (passport, national ID, or driver's license) and, in some cases, proof of address. KYC review typically completes within 24–48 hours. If your submission is incomplete or unclear, our compliance team requests resubmission via email or in-app notification.
You can adjust account preferences (language, notification settings, payment method defaults) in the Account Settings section of obor. To pause or restrict your account temporarily, use the account settings or contact our support team via in-app chat. Temporary pauses can last from a few hours to several weeks depending on your request. To permanently close your account, contact support and provide a reason; we process closures within 48 hours. Any outstanding balance will be held for 30 days pending withdrawal or forfeiture depending on account status. Note that jurisdiction restrictions may prevent account reopening if your region's regulatory environment changes.
You can adjust account preferences (language, notification settings, payment method defaults) in the Account Settings section of obor. To pause or restrict your account temporarily, use the account settings or contact our support team via in-app chat. Temporary pauses can last from a few hours to several weeks depending on your request. To permanently close your account, contact support and provide a reason; we process closures within 48 hours. Any outstanding balance will be held for 30 days pending withdrawal or forfeiture depending on account status. Note that jurisdiction restrictions may prevent account reopening if your region's regulatory environment changes.
Payments and transactions
Withdrawal requests on obor are reviewed within 24 business hours. Once approved, the transfer to your payment method (DANA, e-wallet, mobile banking, local payment, online payment, or bank account via e-wallet, mobile banking, local payment, online payment) typically settles within 1–3 business days, depending on the payment provider's processing speed. E-wallet transfers (e-wallet, mobile banking, local payment, online payment) often complete within hours. Bank transfers may take longer during holidays (Idul Fitri, Idul Adha, Imlek, Nyepi) or if processing falls outside normal banking hours. If your withdrawal does not appear after the expected timeframe, contact our support team immediately with your transaction ID and payment method — we can investigate delays or resubmit requests if necessary.
obor does not charge fees on deposits or withdrawals. However, your payment provider (e-wallet or bank) may charge their own fees depending on your account type and transaction size. For example, some e-wallet or mobile banking transfers carry small platform fees set by those providers, not by obor. We recommend checking your e-wallet or bank's fee schedule before depositing or withdrawing. If you believe obor has charged a fee incorrectly, contact our support team with details of the transaction — we investigate and may reverse charges if they are in error. Withdrawal limits also depend on your payment method; most e-wallets and bank transfers support amounts up to several million rupiah per request.
Games and markets
Demo mode is available on select slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways). You do not need to log in or deposit funds to access demo play. From the obor lobby, navigate to a slot game and select "Play Demo" or "Free Play." Demo mode uses virtual credits that reset each session and cannot be withdrawn. You can use demo mode to learn game rules, test betting strategies, and explore game features before playing with real funds. Demo mode is available on mobile and desktop browsers. Live-dealer tables and sportsbook markets do not offer demo mode — these require a funded account and real participation.
Promotion codes can be entered in the Promotions section of your obor account after login. In the Promotions tab, select "Enter Promo Code" and type the code exactly as provided. Codes are case-sensitive and must be used before their expiration date. Once a valid code is entered, the corresponding offer (bonus credits, free spins, or other benefits) is applied to your account and may appear as a separate balance or bonus wallet. Terms apply — most promotional offers carry playthrough requirements or bet minimums before withdrawal. If a code does not work, check the promotion's start and end dates, your account eligibility (some offers are for new users only), and your jurisdiction (some promotions are restricted to certain regions). Contact support if you need clarification on a promotion's terms.
Account security and support
Our obor support team handles inquiries in Indonesian and English. You can reach support via in-app chat, email ([email protected]), or the support form on our website. In-app chat is available during business hours (Monday–Friday, 9 AM–6 PM Jakarta time), and email inquiries are answered within 24 business hours. For urgent account or security issues, use the in-app chat feature to escalate your request. If you have legal or compliance questions, contact [email protected]. Support representatives can assist with account recovery, payment issues, game rules, KYC verification, and technical problems. Response time may vary during peak hours or holidays, but we prioritize account security and withdrawal issues.
No. Each person is permitted only one active obor account. Creating multiple accounts using the same name, email, mobile number, or payment method violates our Terms and Conditions and may result in permanent closure of all linked accounts and forfeiture of balances. We monitor for multi-accounting through KYC verification and device tracking. If we detect multiple accounts belonging to the same user, we merge the accounts or suspend them pending investigation. Users in households or organizations may not share login credentials; each person must register with their own information. If you suspect another user is operating multiple accounts on obor, report it to our compliance team at [email protected].